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Age UK Plymouth - Meet & Greet Volunteer

Ongoing

Age UK Plymouth

The role in a nutshell:

As a Meet and Greet Volunteer, you will be a warm and friendly first point of contact for anyone visiting or contacting the charity at The William and Patricia Venton Centre.

What will you be doing?

 

• Answer the phone and helping clients with their enquiry

• Signpost to appropriate local services

• Assist in the distribution of leaflets and information materials within the organisation

• Provide general administrative support, ensuring processes run as smoothly as possible

• Uploading basic information to our database system when required to support the overall function of the department

• Help with scanning and printing documents, ensuring that all files are accurately digitalised and stored

• To maintain up to date knowledge of services provided by Age UK Plymouth and its role as a Charity working for older people

• To comply with the Charity’s policies and procedures

• To undertake other ad-hoc duties as and when requested.

 

How would you be supported in this role?

We continually support our volunteers when in role, including: 

 

• Initial and ongoing training to help you build your skills and knowledge

• Continuous support from our team, ensuring you feel equipped and confident in your role

• An opportunity to meet and connect with our dedicated group of over 40 volunteers, both socially and through training sessions

• Reimbursement for any reasonable, approved out of pocket expenses

• Full insurance coverage while you are volunteering on behalf of Age UK Plymouth.

Why do we need volunteers in this role?

Age UK Plymouth exists to care for and work with older people, those living with dementia and their carers in and around the City of Plymouth to improve their quality of life through the promotion of choice, opportunity and independence.

 

Our centre in Mount Gould is a lively hub of activity, from which we host many services, we need volunteers to be the friendly faces people see, that would provide signposting and support access for our clients. 

 

 

Additional information:

• Willing to undertake an basic/enhanced DBS check, depending on the role
• Core induction
• Mandatory training sessions
• Regular 1-1 with line manager
 

 

What skills, interests or experience might be helpful in this role?

We are looking for people with the following skills to join us:

 

• Friendly and approachable personality

• Clear and professional communication style. 

• Basic IT skills. 

• Reliability and good time keeping abilities. 

• Ability to work as part of a team and form productive relationships. 

• Willingness to attend induction and undertake ongoing training appropriate to the role.

To find out more please contact: