web
You’re offline. This is a read only version of the page.
close

Time remaining: 30:00

Hurry up! Time is running out!

×

Are you still here? Your session will expire soon

Lead Volunteer (Amersham)

Ongoing

Age UK Amersham Shop

The role in a nutshell:

Lead volunteers help to keep Age UK charity shops running like clockwork and are an essential part of our retail division. Our charity shops raise vital funds, which aid and support a wide range of services which Age UK delivers. If you have some free time available and have a passion for retail management, we can help you find a new sense of purpose in your life.

What will you be doing?

As this is such a key role, the task list for this role is understandably lengthy. 
Key activities include but are not limited to the following: 
•    To assist in the security of the shop and its stock, and bank takings when required. Opening the shop or securing the shop at close of business when required.
•    Ensure cash handling processes and procedures are adhered to and exchanges and refunds actioned promptly.
•    Ensure Health & Safety regulations are understood and complied with; Alcumus (incident reporting and health & safety check recording system) understood and completed. 
•    Ensure compliance with all organisational policies and procedures.  
•    Always deliver great customer service. 
•    Support other volunteers, ensuring gift aid is captured on both donations and sales. 
•    Provide training and support on the till to other volunteers as required.
•    General retail duties - again not limited to but including- accepting donations (stock or cash), promote gift aid, operate till, take phone calls and deal with enquiries, keeping the shop clean and tidy, pricing, displaying and sale of donated goods and merchandise.  Deal with refunds and customer complaints. 
•    Live Age UK’s values; follow our code of conduct and our Diversity; Equity and Inclusion policy.
 

How would you be supported in this role?

When you become part of our team, you will receive a mixture of e-learning and ‘on the job practical training,’ to get you started. As you progress in the role, you will receive refresher training and ongoing support. We will also reimburse ‘role-related expenses’ and provide further opportunity to shape the volunteering that you do. To be a Lead Volunteer we do have a specific training plan we would need you to complete.

Why do we need volunteers in this role?

Lead volunteers have an important part to play in the ongoing success of our retail division, as they help us raise funds though our shops, to reach and support more older people. Occasionally we find ourselves in a position where no paid staff are available to open the shop which disappoints customers and donors alike; and decreases the funds we can raise to support people in later life. Lead volunteers give an additional layer of flexibility to help us keep our doors open.

Additional information:

We offer a wide variety of flexible shifts for volunteers, to fit around your personal circumstances. However for this role there will be times when we do make a specific ask of you.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. For this role, previous experience of working in retail would be a real advantage; and you would need to show commitment and regular attendance to ensure you are fully up to speed with our policy and procedures; and what’s going on in the shop. If you are looking for a career in retail and looking to gain some crucial experience this could be the ideal role for you-equally if you are retired but keen to keep your hand in; we could really benefit from your experience! Therefore, if you are a team player and open to learning whilst following Age UKs policies, you will be an excellent addition to our ever-growing team of amazing volunteers. Our shop teams are stronger when they are inclusive and representative of their communities, so we will do our absolute best to find a role that works for you.

To find out more please contact: