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Telephone Friendship Volunteer

Ongoing

Virtual

The role in a nutshell:

Join our Telephone Friendship Service and we'll match you with an older person who shares your interests for a friendly 30-minute weekly call. No experience needed—just be ready to listen and chat.

What will you be doing?

We’ll carefully match you with an older person based on shared interests and availability. Once matched, you’ll have a friendly 30-minute phone call each week. These conversations help reduce loneliness and social isolation and often lead to real friendships.

How would you be supported in this role?

You’ll get a handbook with everything you need to know, plus online training to help you make your first call, start conversations, improve your listening skills, and stay safe. We’ll support you throughout your volunteering journey whenever you need us.

Why do we need volunteers in this role?

Friendship calls can make a massive difference to the happiness and wellbeing of an older person. It's a free, simple way to give something back through a weekly call to an older person. It can be a very rewarding experience and new friendships can be formed.

Additional information:

There may be a short wait before your calls begin while we find the right match based on shared interests and availability. Calls are automatically connected to protect everyone’s privacy, and we ask that you don’t share personal details.

As an Age UK volunteer, you'll get discounts on Age Co. products and services, plus offers from other brands through our discounts portal. Just ask your volunteer manager to find out what other perks are available.

Please note:  You’ll be directed to the Telephone Friendship Service website to complete your application, as this role isn’t available through the Volunteering Hub.

What skills, interests or experience might be helpful in this role?

We’re looking for people who enjoy conversation and are excellent listeners. You’ll need to show respect, patience, empathy, and understanding in your calls. You don’t need previous experience, just a friendly approach and a willingness to connect.

To find out more please contact: