Age UK Redbridge, Barking & Havering - Digital Champion

Key Responsibilities:

•    Deliver 1:1 support and group workshops with older people to develop their digital skills and confidence.
•    Understand the specific needs and goals of the individual and or individuals engaging with support, including their existing confidence and skills. 
•    Collect monitoring information from client sessions and share with the Project Coordinator as applicable.
•      Participate in training and meetings as required to ensure a high level of service delivery.
•      Adhere to the organisation’s policies and procedures, including safeguarding and confidentiality policies.

•    Full training is provided so you will be prepared for being a Digital Champion and know what to expect.
•    Regular contact with the Digital program coordinator 
•    Supervision & reviews with the Volunteer Services Team and line manager
•    You will also have support from our staff when you need it throughout your service. 
•    Out of pocket expenses and Travel expenses will be covered in line with our Expenses policy
•    References available upon request (after 3 months)
 

Many older people are missing out on the benefits of being online—whether it’s connecting with loved ones, accessing vital services, or exploring new interests. The Digital Champion Programme helps close this digital gap.
As a Digital Champion, you’ll empower older individuals to gain the essential digital skills and confidence they need to live more connected, independent lives.
Your support can help someone:
•    Video call their family for the first time
•    Manage their health appointments online
•    Stay safe and informed in a digital world
No technical background needed—just patience, empathy, and a desire to make a real difference.
 

You will need to complete an application form and attend an informal interview.

If you are successful, you will need to provide references, undergo a DBS check and attend an induction. There will be training provided.
 

If you are 18+ and you're passionate about making a difference and bringing joy to someone's day, we would love to hear from you!
 

You don’t need to be a tech expert—just someone who enjoys helping others and has basic digital confidence. The following qualities can be especially helpful:

•    Patience and good communication – You're comfortable explaining things clearly and at someone else’s pace.
•    Basic digital skills – You can use email, browse the internet, and navigate smartphones or tablets.
•    A passion for helping others – You enjoy supporting people to learn and grow in confidence.
•    Empathy and understanding – You're sensitive to the challenges older people may face when learning something new.
•    Reliability – You’re able to make regular time commitments, work well in a team and build trust with the people you support.
•    An interest in digital inclusion – You believe everyone should have access to the benefits of being online.

Experience in teaching, training, IT, or support roles can be a bonus—but it’s not essential.

Key Qualities:

•    Patient and supportive – Able to explain things clearly and calmly
•    Good communicator – Listens well and adapts to different learning styles
•    Empathetic – Understands the challenges older people may face with technology
•    Reliable and trustworthy – Keeps regular commitments and builds rapport
•    Positive and encouraging – Helps others feel confident and motivated
•    Basic digital confidence – Comfortable using everyday technology (e.g. smartphones, tablets, email, web browsing)
•    Respectful and non-judgmental – Values each person’s pace and starting point