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Age UK Redbridge, Barking & Havering - Telephone Befriender

Ongoing

This role is based at our main office

Unfortunately this role is currently closed to new applicants, please explore our available volunteering opportunities here.

The role in a nutshell:

The Forget-Me-Not Service (telephone befriending) is a volunteer-based scheme for older people who are isolated. In addition to providing companionship, it also acts as a welfare monitoring service.

What will you be doing?

Key Responsibilities:
•    Make regular phone calls to assigned clients, ensuring to follow the schedule agreed upon.
•    Engage in friendly, supportive conversations, offering a listening ear and emotional support as needed.
•    Build rapport and trust with clients, providing a consistent, caring presence.
•    Maintain confidentiality and respect the privacy of clients at all times.
•    Ensure that any concerns, safeguarding issues, or welfare concerns are promptly reported to the appropriate supervisor.
•    Follow guidance provided by the organisation on how to manage and handle conversations and address specific needs of clients.
•    Record relevant information about each call in accordance with the organisation’s protocols.
•    Participate in training and meetings as required to ensure a high level of service delivery.
•    Adhere to the organisation’s policies and procedures, including safeguarding and confidentiality policies.
 

How would you be supported in this role?

•    Full training is provided so you will be prepared for being a companion and know what to expect.
•    Regular supervision with the Volunteer Services Team
•    You will also have support from our staff when you need it throughout your service. 
•    Out of pocket expenses and Travel expenses will be covered in line with our Expenses policy
•    References available upon request (after 3 months)
 

Why do we need volunteers in this role?

The Forget-Me-Not Service (telephone befriending) is a volunteer-based scheme for older people who are isolated. In addition to providing companionship, it also acts as a welfare monitoring service.
 

The Telephone Befriender volunteer plays a vital role in providing emotional support, companionship, and a friendly voice to individuals who may feel isolated or lonely. 

This service aims to improve the well-being of clients by offering a regular phone call to check in, engage in meaningful conversation, and provide a sense of connection. Volunteers will act as a friendly, non-judgmental listener and provide a positive, caring interaction for people who may be struggling with loneliness, mobility issues, or other challenges.
 

Additional information:

You will need to complete an application form and attend an informal interview.

 

If you are successful, you will need to provide references, undergo a DBS check and attend an induction. There will be training provided.
 

If you are 18+ and you're passionate about making a difference and bringing joy to someone's day, we would love to hear from you!
 

What skills, interests or experience might be helpful in this role?

•    Empathy, kindness, and a good listener.
•    Excellent communication skills, both verbal and written.
•    Patience and understanding of individuals who may have specific needs or concerns.
•    Ability to maintain boundaries and respect confidentiality.
•    No formal experience is necessary, but previous experience in customer service, social care, or working with vulnerable individuals would be an advantage.
•    A positive, friendly attitude and a commitment to providing emotional support.
 
Key Qualities:
•    Compassionate, caring, and non-judgmental.
•    Reliable and punctual.
•    Respectful of diversity and inclusive.
•    Comfortable using the telephone and technology to maintain contact.

To find out more please contact: