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Age UK Hillingdon, Harrow & Brent - Information and Advice Telephone Support Assistant Volunteer

Ongoing

This role is based at the Townfield Community Centre.

The role in a nutshell:

Answer calls, record and log details, maintain confidentiality, support admin tasks; training provided; ideal for empathetic, reliable communicators with skills.

What will you be doing?

• Answer incoming calls in a calm, friendly and professional way
• Take clear messages and note down enquiry details
• Log information onto our CRM system (Salesforce)
• Keep all client information confidential
• Follow simple call‑handling guidance
• Flag urgent concerns to a member of staff
• Support small admin tasks linked to the service
• Join occasional team meetings or training sessions

How would you be supported in this role?

• Full training and ongoing support from staff
• A welcoming, friendly team environment
• Out‑of‑pocket expenses covered (pre‑agreed)
• Valuable, transferable skills in communication and admin
• The joy of knowing you’re helping older people get timely support

Why do we need volunteers in this role?

Age UK Hillingdon, Harrow & Brent involves volunteers in the delivery of our services and operations to help us reach as many older people in need of our services as possible. The time and talents volunteers offer play a vital role in the successful delivery of our charity’s mission.

Additional information:

As part of the recruitment process, this position requires a DBS check and two satisfactory references.

What skills, interests or experience might be helpful in this role?

• Confident, clear telephone manner
• Basic computer skills
• Good organiser and good communicator
• Patient, empathetic and able to listen well
• Understands (or willing to learn about) confidentiality/GDPR
• Reliable, enthusiastic and comfortable speaking to a wide range of people
• Additional languages are a bonus

To find out more please contact: