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Age UK Leeds - Advice Volunteer

Ongoing

This role is delivered in the Age UK Leeds community

The role in a nutshell:

Arranging client appointments to help them complete Attendance Allowance Forms. Appointments are held in client homes or at our Leeds city centre office.

What will you be doing?

Contact clients to arrange appointments

Completing Attendance Allowance Forms and gathering relevant documents from the client

Completing other documents such as an action plan and consent form

Following our Lone Worker Policy, including the use of a lone worker app on a device provided

Supporting clients across Leeds postcodes

Submitting completed forms and documents to our city centre office

Processing forms as requested by the Advice Workers

Discussing client issues with an Advice Worker or Manager

Updating our client database with simple notes about the appointment

Handling sensitive and confidential documents

 

How would you be supported in this role?

Full training and support will be provided in addition to an induction to Age UK Leeds. Training is a mixture of online learning and face to face sessions. 

 

You will have regular contact with your volunteer supervisor and be part of the Advice and Information Services Team. Supervisions may be conducted on the telephone, online or face to face. 

Why do we need volunteers in this role?

Age UK Leeds organisation involves volunteers in the delivery of our services and operations to help us reach as many older people in need of our services as possible. The time and talents volunteers offer play a vital role in the successful delivery of our charity’s mission.

Additional information:

The satisfaction of knowing you're making a positive impact 

New skills and knowledge through training and experience 

The opportunity to meet new people and be part of a supportive team 

 

As part of the recruitment process, this position requires a DBS check and two satisfactory references.

What skills, interests or experience might be helpful in this role?

Friendly and approachable

Good communication skills

Understanding issues that older people may face

Reliable, trustworthy and committed

Comfortable communicating on the telephone

Comfortable attending home visits

Good literacy and numeracy skills

Good computer skills

 

Previous experience of benefits is beneficial but is not essential

 

A driving licence and use of a vehicle is beneficial but is not essential 

To find out more please contact: