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Age UK Hillingdon, Harrow & Brent - Retail Shop Volunteer - Hayes Shop

Ongoing

Age UK Hillingdon, Harrow & Brent - Hayes Shop

The role in a nutshell:

We seek a dedicated, organised volunteer to support the Manager and shop team in raising funds to meet sales targets.

What will you be doing?

• Greet and assist customers in a friendly and professional manner
• Provide information about our charity's mission and activities
• Help customers with their purchases and enquiries
• Answer the telephone when directed
• Promote the charity’s Gift Aid scheme to maximise donations
• Operate the cash register and handle transactions accurately
• Process payments by cash and card
• Ensure the till area is clean and organised
• Sort, price, and display donated items according to shop guidelines
• Ensure stock is rotated regularly to maintain a fresh and appealing shop floor
• Assist with the preparation of items for sale, including cleaning and minor repairs if needed
• To sort and price all donated items, ensuring that only those of an acceptable standard are retained for selling
• To steam/iron clothes selected for selling
• To clean and wash bric-a-brac items selected for selling
• Assist in creating an attractive window and in-store displays to maximise sales
• Keep displays tidy and well-presented
• Accept and record incoming donations, thanking donors for their support
• Ensure donated items are sorted and processed efficiently
• Follow guidelines for items that cannot be sold and ensure appropriate disposal
• Keep the shop floor, changing rooms, and back areas clean and organised
• Assist with regular cleaning duties, including dusting and vacuuming

How would you be supported in this role?

• We will make sure that you receive appropriate training for the role and that you have the support of a member of staff
• We offer a range of benefits to our volunteers and will also cover agreed out-of-pocket expenses

Why do we need volunteers in this role?

Age UK Hillingdon, Harrow & Brent involves volunteers in the delivery of our services and operations to help us reach as many older people in need of our services as possible. The time and talents volunteers offer play a vital role in the successful delivery of our charity’s mission.

Additional information:

• Feel-Good Factor: The joy and satisfaction of knowing you’re making a real difference 
• Experience: Valuable skills in in being a Social Wellbeing Volunteer 
• Community: Meet like-minded people and become part of a supportive and friendly team 
• Fun: Enjoy the buzz of social activities and the excitement of seeing your efforts pay of
 
As part of the recruitment process, this role is subject to the provision of two satisfactory references.

What skills, interests or experience might be helpful in this role?

No formal experience is needed, as all necessary training will be provided, but you will need to possess the following qualities:
 

• Interpersonal Skills: Friendly, approachable, and able to communicate effectively with a diverse range of people
• Reliability: Punctual and dependable, with a commitment to regular volunteering hours
• Team Player: Able to work well within a team, taking direction and supporting colleagues
• Organisation: Good organisational skills and attention to detail
• Enthusiasm: A positive attitude and willingness to support the charity’s mission

To find out more please contact: